Role Overview:

We need a Sr. PagerDuty / AIOps Engineer to act as the technical lead for a PagerDuty implementation, including migration from an existing Moogsoft setup. The role covers platform design, configuration, migration planning, production cutover and stabilization.

Key Responsibilities:

- Act as the technical anchor for the PagerDuty implementation.

- Understand the existing Moogsoft configuration and map the required capabilities to PagerDuty.

- Own PagerDuty platform configuration and implementation standards.

- Design event orchestration, routing, correlation, deduplication and suppression rules.

- Configure services, teams, schedules, escalation policies and responder workflows.

- Lead technical decisions for the PagerDuty implementation.

- Support migration planning, production cutover and stabilization.

- Coordinate technically with monitoring, ServiceNow and automation engineers.

- Ensure the implementation meets the technical outcomes agreed in the SOW.

Mandatory Skills:

- Strong hands-on PagerDuty implementation experience

- PagerDuty Event Orchestration

- Event routing, correlation, deduplication and suppression

- Services, teams and business-service configuration

- On-call schedules and escalation policies

- Incident response workflow configuration

- PagerDuty REST APIs and integrations

- Enterprise production implementation experience

- Moogsoft architecture, operations and migration knowledge

- Monitoring and observability concepts

- Alert and event migration experience

- Major Incident Management workflows

- ServiceNow incident integration

- Production migration and cutover

- Event-noise reduction and alert optimization

- Technical documentation and knowledge transfer (KT)

Good to Have:

- Terraform / PagerDuty provider

- Python / Bash

- Datadog, New Relic, Splunk, AWS CloudWatch

- Teams / Slack integrations

- Broader AIOps experience