Role : Sr. Manager DT (R&D PLM & QMS)

As MiniMed continues its separation from Medtronic and establishes its independent IT landscape, this individual will be critical to ensuring our PLM and QMS systems are stable, continuously improved, and strategically aligned with product development and regulatory objectives.

Key Responsibilities :

People Leadership & Team Management :

- Lead and manage a cross-functional team of IT analysts and system specialists supporting PLM (e.g., Teamcenter NX, PTC Windchill) and QMS platforms across R&D and Quality functions.

- Own the team's day-to-day operations, including ticket queue management, incident resolution, and service delivery performance against defined SLAs.

- Set clear priorities, development goals, and performance expectations for team members; conduct regular 1 : 1s and performance reviews.

- Foster a team culture of accountability, continuous learning, and customer service excellence.

- Identify staffing gaps and make recommendations on team structure as the organization grows.

- Serve as an escalation point for complex or high-priority support issues that require senior-level judgment.

U.S. Team Collaboration & Prioritization :

- Work closely and collaboratively with the U.S.-based IT and business teams to align on system priorities, enhancement roadmaps, and project sequencing.

- Participate in and contribute to regular prioritization forums, sprint planning sessions, and roadmap reviews with U.S. counterparts.

- Ensure your team has clear visibility into U.S.-driven priorities and that work is sequenced and resourced accordingly.

- Serve as the primary liaison between your team and the U.S. organization, ensuring consistent communication, transparency, and alignment on shared goals.

- Proactively surface capacity constraints, blockers, or risks that may impact U.S. timelines.

PLM & QMS System Ownership :

- Serve as a technical and functional SME to assist the U.S. Team in support of the PLM platform (Teamcenter NX and/or PTC Windchill) and QMS platforms.

- Work with US Product Owner counterparts to lead configuration, optimization, and lifecycle governance of both PLM and QMS systems in alignment with R&D, Quality, Regulatory requirements.

- Work with US Product Owner counterparts to manage system enhancements, upgrades, and integrations with connected enterprise systems (e.g., SAP ERP, CAD tools, document management systems).

- Coordinate upgrades, patches and enhancement implementations with the U.S. team and vendors.

Stakeholder Management :

- Navigate complex stakeholder dynamics with confidence, including working with executives and technical leaders who have strong opinions or competing priorities.

- Facilitate alignment across R&D, IT, Quality, and Regulatory when there are conflicting requirements or competing project demands.

- Build credibility and trust quickly in a post-separation environment where roles, systems, and processes are still being established.

- Manage expectations proactively and communicate status, risks, and decisions with transparency.

Governance & Compliance :

- Ensure PLM and QMS processes and system configurations support FDA 21 CFR Part 820, ISO 13485, EU MDR, and other applicable medical device regulations.

- Support audit readiness activities related to document control, change control, CAPA management, and design history file integrity.

- Lead or contribute to computer systems validation (CSV) activities including IQ/OQ/PQ protocols for PLM and QMS platforms.

- Partner with Quality and Regulatory teams to ensure system configurations remain compliant as products and regulations evolve.