Job Overview :

Experience Required : 8+ Years

Compensation : Best in the Industry/Competitive

Job Type : Full-time (Development & Support)

Locations : Coimbatore / Chennai / Pune / Bangalore

Joining Time : Immediate Joiner/Serving Notice Period

Role Summary :

We are seeking a Senior IVR Developer to build and support high-scale DTMF and Voice BOTs for a major financial enterprise transformation program. You will drive personalized customer experiences across multiple business lines, managing technical planning, integration, and 24/7/365 production support.

Key Responsibilities :

- End-to-End Delivery : Develop, test, and support complex DTMF and Conversational IVR applications.

- Code Quality : Write clean, defect-free code, conduct peer reviews, and design for maximum component reusability.

- System Integration : Connect IVR applications with UCCE routing scripts, skill groups, and backend databases.

- Problem Solving : Diagnose root causes independently and implement targeted remediation plans for complex application issues.

- Collaboration : Interact directly with design, business, and technology partners across Agile workflows.

Technical Requirements :

Mandatory Skills :

- Core IVR Experience : 4+ years of hands-on experience in CVP (Contact Center) DTMF application development.

- Cisco Stack : Cisco Call Studio, Cisco CVP VXML Server, CVP custom elements (Java), and Call Studio GUI.

- Backend & Java : Java development, Apache Tomcat, HTTP REST APIs, oAuth2, XML Web Services, and MS SQL Server.

- Cisco Telecom : UCCE/ICM integration, DNIS mapping, Queuing to Skillgroup, CTI Variables, and Finesse Agent Desktop.

- Ecosystem Tools : Familiarity with JIRA, Cyara, and Confluence.

Preferred / Nice-to-Have Skills :

- Voice BOTs : Experience with Google Dialogflow or Microsoft conversational AI platforms.

- NLU Optimization : Speech analysis, speech repair, and fine-tuning Natural Language Understanding models.

- Cloud Platforms : Foundational understanding of AWS, Google Cloud, or Microsoft Azure.

- Domain : Prior experience working within a large-scale Financial Enterprise environment.

Qualifications :

- Undergraduate Degree or Technical Certificate (Graduate degree preferred).

- Proven capability to support highly complex, 24/7/365 critical production systems.

- Strong verbal and written communication skills.