About the Role :

We are looking for a highly skilled Senior Implementation Engineer to lead enterprise customer onboarding, complex system implementations, data migrations, and integration projects. This is a customer-facing technical role that combines software engineering, solution design, automation, and stakeholder management.

You will work directly with enterprise customers, Account Managers, Product, and Engineering teams to ensure successful onboarding and deployment while building scalable automation and implementation frameworks.

Key Responsibilities :

1. Enterprise Customer Onboarding :

- Lead end-to-end implementation and onboarding for enterprise and high-complexity customers.

- Act as the primary technical point of contact from project kickoff through go-live.

- Gather customer requirements and translate business needs into scalable technical solutions.

- Design onboarding plans, define implementation milestones, and proactively manage risks.

- Configure customer billing setups, contracts, pricing models, and account structures.

- Validate implementation accuracy and ensure successful production rollout.

2. Data Migration & Integrations :

- Design and execute large-scale data migrations from legacy platforms and third-party systems.

- Develop migration scripts and automation workflows using Python.

- Perform complex data transformations, validation, reconciliation, and historical backfills.

- Integrate customer systems using APIs, webhooks, and external platforms.

- Create reconciliation reports and ensure data integrity throughout implementation.

3. Automation & Tooling :

- Build reusable onboarding frameworks and automation solutions.

- Develop internal tools, dashboards, and validation systems to improve implementation efficiency.

- Create scalable templates and playbooks for enterprise onboarding scenarios.

- Drive automation initiatives to reduce manual effort and improve onboarding quality.

4. Customer Success & Stakeholder Management :

- Partner closely with Account Managers, Customer Success, Product, and Engineering teams.

- Lead customer workshops, technical discussions, and solution reviews.

- Troubleshoot complex integration, API, and implementation challenges.

- Provide technical guidance and best practices throughout the customer lifecycle.

- Manage stakeholder expectations and ensure timely project delivery.

5. Continuous Improvement :

- Identify recurring implementation challenges and develop scalable solutions.

- Improve internal processes, tooling, documentation, and onboarding methodologies.

- Contribute to customer-facing technical documentation and implementation guides.

- Mentor junior engineers and share implementation best practices across teams.

Required Skills & Experience :

- 4 to 7 years of experience in Implementation Engineering, Solutions Engineering, Technical Consulting, Customer Engineering, or similar customer-facing technical roles.

- Strong Python development skills with hands-on experience building automation, migration, or integration workflows.

- Deep expertise in data migration, ETL processes, and large-scale data transformation projects.

- Strong understanding of REST APIs, webhooks, authentication mechanisms, and system integrations.

- Advanced SQL skills and experience working with relational databases, preferably PostgreSQL.

- Experience with Git, GitHub, and collaborative software development practices.

- Strong analytical and problem-solving skills with a focus on data accuracy and validation.

- Excellent verbal and written communication skills.

Preferred Qualifications :

- Experience leading enterprise software implementations and customer onboarding projects.

- Strong stakeholder management and customer-facing communication experience.

- Ability to manage ambiguity and independently drive projects to completion.

- Experience working in B2B SaaS, FinTech, Payments, Subscription Billing, or Revenue Operations domains.

Good to Have :

- Understanding of SaaS billing concepts including subscriptions, invoicing, usage-based pricing, revenue workflows, and billing operations.

- Experience with platforms such as Stripe, Chargebee, Zuora, Recurly, Salesforce, HubSpot, NetSuite, or Xero.

- Familiarity with financial reconciliation, audit processes, and billing accuracy validation.

- Exposure to enterprise-scale customer implementations and migration programs.

What You'll Bring :

- Customer-first mindset with strong ownership and accountability.

- Ability to balance rapid execution with scalable engineering practices.

- Passion for automation and process improvement.

- Strong attention to detail and commitment to delivering exceptional customer outcomes.

- Ability to thrive in fast-paced, high-growth environments.

Why Join Us :

- Work directly with enterprise customers and high-impact implementation projects.

- Own critical onboarding and migration initiatives from end to end.

- Build scalable automation and tooling that drives business growth.

- Collaborate with product, engineering, and customer success teams in a fast-growing SaaS environment.

- Accelerate your career at the intersection of engineering, customer success, and solution architecture.