Job Description:

- Provide L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH)

- Hand-on experience with Oracle Fusion product life cycle configurations, and customization management and support

- Perform API integration testing, configuring Oracle PDH application components

- Deliver post-production support/hypercare service

- Create custom reports using Oracle tools

- Perform Root cause analysis on recurring issues

- Execute Agile data migration processes

- Conduct quarterly configuration and patch validations/testing

- Analyze and prioritize support requests involving Oracle Fusion product life cycle configurations and customizations issues

- Perform initial assessment and customization component failures

- Coordinate post-production support/Hypercare requests

- Triage issues related to custom reports using oracle tools

- Manage incidents tickets for Agile data migration challenges

- Track and prioritize quarterly configuration and patch validations/testing requests

Requirements:

- 5+ experience with Oracle Cloud PLM solutions

- Strong understanding of product lifecycle management principles

- Proficiency in Oracle PDH application configurations

- Knowledge of API integration and testing methodologies (patch testing)

- Experience with custom reports development using oracle tools

- Background in Agile data migration techniques

- Ability to validate and test system configuration and patches

- Excellent troubleshooting and problem solving skills

- Strong communication abilities with both technical and business stakeholders