Senior Associate - NOMC

NOMC Engineer/Operator

Location : KSEBL Data Centre / Network Operations cum Monitoring Centre (NOMC)

Shift : 24x7 Rotational Shifts (including business hours and on-demand onsite support)

Qualification : Diploma / B.Tech (Any stream)

Experience Required :

- Minimum 1 year of experience in MDMS or similar software operation and management.

- Minimum 2 years of experience in Server, Database, Storage, Networking, and Security Systems administration and system integration.

Job Role & Responsibilities :

Primary Responsibilities :

- Monitoring, Reporting & Incident Management for all smart metering-related services.

- SLA Management ensuring uptime and timely resolution of issues.

- Providing technical support, validation, and testing for smart metering products.

- Coordinating dispute resolution and field staff support.

- Carrying out SAT (Site Acceptance Testing) and UAT (User Acceptance Testing) as and when required.

Operational Responsibilities :

- Perform daily monitoring and operations of HES, WFM & MDMS applications as per SOP.

- Provide technical assistance to field staff for field activity execution.

- Coordinate with KSEBL, utility teams, and application providers for resolving issues.

- Understand utility billing systems and integrations.

- Handle and resolve integration-related issues efficiently.

- Monitor SLA compliance and take necessary actions for adherence.

- Use Incident Management & Ticketing tools to track and resolve tickets within SLA.

- Immediately respond to system events, alerts, and anomalies.

Additional Skills :

- Knowledge of smart metering protocols and platforms.

- Proficiency in network and systems monitoring tools.

- Malayalam language proficiency is mandatory.