Senior Associate Client Server Analyst - Technical Support

Description :

Key Applicant Requirements (Skills/Knowledge/Experience/Qualifications) :

- Overall experience of 4-6 years.

- Practical experience of Windows Server, SQL Server, IIS and networking.

- Very in-depth knowledge to troubleshoot the IIS related issues.

- Ability to debug and analyze windows, web server and application logs.

- Proficient knowledge on one or more scripting languages.

- Knowledge of any cloud platform is good to have (GCP preferred).

- General understanding of Web Application, Web Servers, Web Technologies.

- Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems.

- Ability to troubleshoot and resolve application issues.

- Open to changes and innovation & continuously learn and adopt new skills.

- Strong investigative and problem-solving skills.

- Bachelors degree in computer science or related discipline.

Key position details (Responsibilities) :

- Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applications.

- Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences.

- Deployment of application releases, patches, requests, and customizations.

- Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution.

- Understand and improve applications and plan for faster MTTD, MTTR, auto healing.

- Effectively coordinate with other IT functions and with peers across locations working across different time zones.

- Triage issues with Windows Engineers, DBA, and Network Engineers.

- Perform the daily activities and operations of application support team.

- Create and update documentation as necessary to share new methods and knowledge around troubleshooting.

- Provide technical direction and training to more junior Application Support Engineers.

- Cover 24x7 support function.

- 24x5 from office & 24xWeekend on-call.