Senior Application Support Specialist - Trading Systems

Description :

Role : Senior Application Support Engineer

Location : Chennai World Trade Center, Perungudi

Work Mode : Hybrid

Timing : (London Shift 1 : 30 - 10 : 30 PM)

-Cab facilities provided both ways-

About the Role :

We are looking for a Senior Application Support Engineer with strong hands-on L2/L3 support experience in commodities trading or financial services environments.

This is a business-facing, front-office support role requiring deep technical expertise, ownership of incidents, and the ability to work in a fast-paced 24x7 environment.

Key Responsibilities :

- Provide L2/L3 application support for critical trading applications (e.g., Endur, Trayport)

- Lead incident management, troubleshooting, and root cause analysis

- Ensure high availability and rapid resolution for front-office users (traders, risk, operations)

- Support applications hosted on Microsoft Azure (App Services, Functions, Azure SQL, Cosmos DB)

- Work closely with business users, developers, infrastructure, and vendors

- Act as SME during releases, changes, and production issues

- Develop minor code fixes, scripts, and automation to improve stability and efficiency

- Maintain documentation, runbooks, and knowledge base

- Mentor and guide junior support team members

Mandatory Requirements :

- 10 to 15 years of application support experience

- Strong front-office, business-facing support in commodities trading / financial services

- Strong SQL skills (queries, optimization, stored procedures)

- Experience supporting real-time trading environments

- Good understanding of Azure cloud operations

- Willingness to work in a 24x7 support environment

Technical Skills :

- Trading workflows : trade capture, risk, scheduling, settlements

- SQL & database performance tuning

- Scripting : Python / PowerShell / Shell

- Windows & Linux environments

- Monitoring, alerting, and automation tools