- Provide L2/L3 production support for Workday and FIS applications.

- Monitor application health, performance, and availability to ensure SLA compliance.

- Investigate, troubleshoot, and resolve application issues within defined timelines.

- Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.

- Coordinate incident, problem, and change management activities.

Workday Support :

- Support Workday HCM, Payroll, Benefits, Talent, Recruiting, Time Tracking, and Financials modules as applicable.

- Troubleshoot Workday integrations, reports, calculated fields, business processes, and security configurations.

- Assist with Workday releases, testing, and deployment activities.

- Support EIBs, Workday Studio integrations, and third-party system interfaces.

FIS Support :

- Provide support for FIS applications and related financial systems.

- Analyze transaction processing issues and data discrepancies.

- Support interfaces between FIS and upstream/downstream systems.

- Work with business and vendor teams to resolve application and operational issues.

Integration & Data Management :

- Support system integrations using APIs, web services, middleware, and file-based interfaces.

- Perform data validation, reconciliation, and troubleshooting.

- Assist in batch processing, job scheduling, and monitoring activities.

Stakeholder Management :

- Collaborate with business users, vendors, development teams, and infrastructure teams.

- Communicate incident status, risks, and resolution updates to stakeholders.

- Participate in governance meetings and support audits/compliance requirements.

Continuous Improvement :

- Identify opportunities for process automation and operational efficiency.

- Develop and maintain support documentation, knowledge articles, and runbooks.

- Participate in application upgrades, enhancements, and implementation projects.

Required Skills & Qualifications :

- 8+ years of experience in Application Support, Production Support, or Application Maintenance.

- Strong hands-on experience with Workday.

- Experience supporting FIS applications and financial systems.

- Strong understanding of ITIL processes (Incident, Problem, Change, and Service Management).

- Experience with application monitoring and ticketing tools such as ServiceNow.

- Knowledge of SQL, database concepts, and data analysis.

- Experience supporting integrations, APIs, web services, and middleware platforms.

- Strong troubleshooting and analytical skills.

- Excellent communication and stakeholder management abilities.