Description :

- Act as the first line of technical support for enterprise customers using AI Gateway and the observability stack.

- Debug issues across APIs, SDKs, and integrations, working directly with engineering when needed.

- Reproduce, test, and validate customer-reported problems.

- Create clear technical documentation, guides, and troubleshooting playbooks.

- Partner closely with customers, ensuring smooth onboarding, quick resolutions, and exceptional experience.

Requirements :

- Solid coding background (Node.js/Python/Go preferred).

- Excellent understanding of APIs, testing/debugging, and developer workflows.

- Familiarity with the AI/LLM ecosystem (agents, RAG, MCP) and modern infra (Kubernetes, cloud, observability).

- Strong communication skills with a knack for simplifying complex technical concepts.

- Prior experience in customer-facing technical roles