In this highly cross-functional role, you will collaborate closely with teams across the organization to identify needs, design solutions, and implement new business processes.
This position combines elements of a technical Project Manager, System Administrator, and Salesforce Developer.

This role ensures seamless execution of Sales initiatives through process improvements, technology integrations, and data-driven decision-making.

You will also be responsible for the day-to-day configuration, support, maintenance, and continuous improvement of the Salesforce platform and related tools used by our revenue organization.

Location : Pune (Work from Office)

Office Timings : 12 pm to 9 pm

Key Responsibilities :

Salesforce Expertise and Platform Management :

- Serve as the subject matter expert and primary point of contact for all Salesforce-related matters, including Sales Cloud and Service Cloud.

- Handle all core administrative functions, including user account maintenance and platform configuration.

- Stay current with Salesforce features, updates, and security trends, and advocate for their adoption to enhance innovation and operational efficiency.

- Work closely with marketing to optimize lead handoff and improve SQL to Won conversion rates

Lead Management & CRM Integration :

- Manage data flow, lead/opp scoring, data hygiene, and CRM integrations between HubSpot & Salesforce to improve data flow, ensure consistency, and enhance team productivity.

- Support and manage integrations with finance, support and other systems using Salesforce as the central platform such as Zoho Desk, Insycle.

- Work closely with marketing to optimize lead handoff and improve SQL to Won conversion rates

Platform Development and Automation :

- Implement new functionalities and automation using tools like Flows, custom objects, validation rules, Apex, and other declarative/custom development approaches.

- Collaborate with stakeholders and technical teams to design scalable solutions using a mix of native Salesforce capabilities and custom code.

Data Quality & Analytics :

- Build and maintain dashboards & reports in Salesforce, HubSpot & Power BI

- Execute org cleanup and implement duplicate management best practices to maintain data integrity and system performance.

- Manage and optimize deployment processes in collaboration with different teams to ensure smooth transitions and minimal disruptions.

Documentation and Enablement :

- Create and maintain detailed technical documentation for custom builds, configurations, and processes.

- Provide training and support for end users and team members on new features, tools, and best practices.

Team Development and Collaboration :

- Contribute to the growth and maturity of the Salesforce team by offering constructive feedback and promoting skill development.

- Foster a collaborative team environment by sharing knowledge and facilitating learning opportunities.

Key Result Areas (KRAs) & Metrics :

- Number of SFDC issues resolved within SLAs.

- Adoption of newly released Salesforce features.

- Reduction in lead duplication and data errors.

- Number of manual processes automated.

- Data accuracy Improvement.

- Number of critical dashboards delivered/maintained.

- Number of documented SOPs or guides delivered.

- End-user training sessions conducted or supported.

Requirements :

Essential Requirements :

- 5 - 10 years of hands-on experience administering Salesforce, with a focus on Sales and

Service Clouds, including work with Lightning components and advanced Salesforce

configurations.

- Deep understanding of Salesforce architecture and platform best practices, with the ability to design and implement scalable solutions.

- Proven experience supporting sales and marketing processes, including lead and opportunity management, territory management, partner collaboration, and forecast modeling.

- Strong background in data analysis and reporting, with proficiency in Salesforce reporting tools and Power BI for generating business insights.

- Advanced Excel skills, including working with large datasets, pivot tables, VLOOKUPs, and complex formulas.

- Demonstrated analytical and problem-solving skills, with a track record of developing innovative solutions to address business challenges.

- Understanding of security principles and best practices related to Salesforce, with experience ensuring compliance with industry security standards.

- Exposure to HubSpot; expertise is not required, but prior experience working alongside working it is a plus.

Desired Requirements :

- Experience with API integrations and Salesforce integration tools (e.g., MuleSoft, Zapier, or similar).

- Exposure to Apex and Visualforce development is a plus, though not a core requirement.

- Demonstrated ability to lead cross-functional projects, mentor junior team members, and contribute to a collaborative and high-performing team culture.

- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders across departments.

- A growth mindset with a passion for continuous learning and staying up to date with the latest Salesforce features, updates, and best practices.

Desired Skills and Experience :

- Security-Integrated and Performance Testing

- OWASP Top 10 vulnerabilities

- Compliance standards (ISO 27001, SOC 2, GDPR)

- Security automation practices, Automate vulnerability scanning in build/release pipelines.

- Implement security testing tools (e.g., SAST, DAST, SCA) within CI/CD.

- Manage performance benchmarking, load/stress testing, and security validations using

industry tools and practices.

CI/CD & Automation :

- Lead test automation efforts integrated into DevSecOps pipelines (e.g., using Jenkins, GitLab CI/CD, GitHub Actions).

- Ensure security checkpoints in pipeline stages.

- Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left

testing.

- Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement

in test coverage.

Testing Expertise and Strategies :

- Strategize and drive the QA roadmap aligned with business goals and product delivery

timelines.

- Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage

their day-to-day deliverables.

- Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high-quality software delivery.

- Own and manage all test phases : unit testing, integration testing, system testing, regression, UAT, and post-deployment validation.

- Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability

- Conduct risk-based testing to prioritize critical areas during tight delivery windows.

- Handle resource planning, hiring, mentoring, and performance reviews for the QA team.

- Prepare and present QA dashboards, test metrics, and release readiness reports to

leadership.

- Ensure defect prevention through root cause analysis and retrospectives.

Required Qualifications :

- 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation, minimum 3 Year Exp in dev Sec OPS.

- Strong experience with manual testing, API testing, and test automation frameworks (e.g., Selenium, Cypress).

- Hands-on exposure to DevOps tools and CI/CD environments.

- Experience in non-functional testing such as performance and basic security validations.

- Proven ability to lead teams and manage QA for multiple parallel projects.

- Excellent problem-solving, communication, and team collaboration skills.

- Comfortable working under pressure and meeting tight deadlines