Role Overview :

We are seeking a highly skilled Microsoft Endpoint CSA (Intune Specialist) to manage and optimize our Microsoft Intune environment.

This role involves end-to-end ownership of deployment, configuration, migration, and ongoing management of endpoints to ensure security, compliance, and performance across the organization.

Key Responsibilities :

- Manage and maintain Microsoft Intune environment for endpoint security and compliance

- Configure and troubleshoot Intune components including :

a. Device enrollment

b. Policy and profile deployment

c. Application management

d. Device compliance and configuration

e. Endpoint security policies

f. Reporting and analytics

- Lead migrations and co-management initiatives (SCCM to Intune, JAMF to Intune, etc.)

- Implement and support modern workplace solutions including AVD and Windows 365

- Automate and optimize processes using PowerShell, Microsoft Graph API, and Power Automate

- Monitor and analyze system performance using Log Analytics and Power BI

- Handle escalations and provide clear troubleshooting and resolution plans

- Collaborate with stakeholders, business teams, and technical teams

- Stay updated with the latest Microsoft technologies, features, and industry trends

Required Technical Skills :

- Strong expertise in :

a. Microsoft Intune

b. Azure Active Directory (Entra ID)

c. Windows 10/11 endpoint management

d. SCCM (Configuration Manager) and co-management

- Experience with :

a. Windows 365 (Cloud PCs) and Azure Virtual Desktop (AVD)

b. Mobile Device Management (MDM) & Mobile Application Management (MAM)

c. macOS, iOS, Android device management (Linux awareness is a plus)

- Conditional Access, Autopilot, Proactive Remediation

- Windows Update for Business and Autopatch

- Knowledge of :

a. Intune Suite (Advanced Analytics, Remote Help, Endpoint Privilege Management, etc.)

b. Azure Identity & Access Management

c. Microsoft Graph API and scripting

d. Log Analytics (KQL queries) and Power BI dashboards

- Experience with third-party tools (AirWatch, MobileIron, Munki, etc.)

- Strong troubleshooting skills (Level 300400 in SCCM)

Additional Technical Knowledge :

- Networking fundamentals : TCP/IP, DNS, DHCP, VPN, Wi-Fi

- Understanding of HTTP/HTTPS and tools like Fiddler

- Knowledge of Zero Trust, Windows Hello for Business, and Copilot (preferred)

- Experience with automation using Azure Logic Apps and Power Automate

Soft Skills & Competencies :

- Strong communication and presentation skills

- Ability to engage with business stakeholders and decision-makers

- Proven leadership in handling escalations and critical issues

- Strong problem-solving and analytical mindset

- Ownership, accountability, and customer-focused approach

- Ability to propose and drive solution roadmaps

- Continuous learning attitude and adaptability

Key Expectations :

- Provide technical leadership and handle complex escalations

- Drive issue resolution with clear action plans and follow-ups

- Partner effectively with internal and external teams

- Deliver high-quality solutions aligned with business objectives