SAP Basis Lead - Support & Administration

Responsibilities :

- Administer and manage SAP BASIS environments including installation, configuration, upgrades, migrations, and performance tuning across SAP and non-SAP systems.

- Provide full-cycle BASIS support including incident, request, and problem management, change execution, and environment stability.

- Perform technical operations such as kernel upgrades, SPS updates, patch implementations, transport management, system refreshes, and log administration.

- Monitor SAP systems (production and non-production) for performance, availability, and capacity, and proactively resolve issues.

- Coordinate with vendors and stakeholders for issue resolution and project execution.

- Support documentation and knowledge management by creating and updating technical articles and SOPs.

- Assist in performance and capacity planning by analyzing system metrics and forecasting hardware/software requirements.

- Ensure high availability and disaster recovery readiness of SAP landscapes.

- Work within ITIL framework to manage service delivery and continuous improvement.

Your Profile :

- Strong hands-on expertise in SAP HANA, UNIX, and SAP system operations.

- Professional certifications such as SAP Certified Consultant or ITIL are preferred.

- Proven experience in upgrades, migrations, refreshes, and troubleshooting in mission-critical environments.

- Strong communication, documentation, and presentation skills.

- Experience working with international clients and cross-functional teams.

- Proficiency in UNIX and database tools.

- Familiarity with high availability solutions and technical architecture planning.

- Ability to lead and train teams, and manage project planning and scoping.

- Strong understanding of ITIL processes and service management.