Salesforce Team Lead - OmniStudio

Position : SalesForce-Team Lead

Experience : 6 to 10 years

Location : Poonawala Fincorp building, 13th Floor, Koregaon park, Pune

Work Mode : (Hybrid mode- 3 days work from office)

The Opportunity :

As a Salesforce Engineer Lead, you will lead the design, development, and maintenance of complex Salesforce solutions tailored to meet the unique needs of Energy and Utilities Companies by sharing knowledge and mentoring team members and other developers across teams. Your in-depth knowledge of Salesforce Industry solutions (ideally Energy & Utilities Cloud) and extensive experience in Salesforce development will enable you to provide technical guidance, mentorship, and strategic direction to the development team.

Your success will be reflected by :

- Ability to take on mainstream tasks within the squad and to proactively acquire the product and technical knowledge necessary to deliver your contributions.

- Active participation in all aspects of Agile software development.

- Including :

o Punctual and reliable attendance at all team meetings including daily stand ups.

o Clear communication of what you have done since the last stand up and what you are planning today.

o Clear communication to your team about any obstacles or blockers.

o Regular input/contribution is provided at task planning sessions.

o Task planning activities fit well to the actual work required to complete a story; i. individual activity is in line with the task board.

o Active involvement in grooming of the backlog.

o Emphasis on the importance of team play, made evident by interactions with team members and the wider company with positive relationships as a result.

- The successful delivery of software from your team to customers

- Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, Leads and Managers.

- Feedback from staff you are mentoring.

- Successfully implementing improvements to practice and process.

- Support the Global Sustainability Task Force (GSTF) for your respective region.

- Enable your people to engage and partake in events.

- Encourage awareness of and behaviours aligned to our Sustainability Charter.

- Utilise our sustainability platform (Giki) by taking part in challenges and improving behaviours to be more sustainable.

- Driving competition and supporting your teams to engage.

The Specifics :

- Manage the technical aspects of project delivery, providing effective analysis, design, programming, and testing for large software implementations.

- Design and implement the Energy and Utilities Cloud to optimize business processes, enhance customer experiences, and drive digital transformation for our customers within the energy and utilities industry.

- Collaborate closely with business stakeholders, project managers, and architects to gather requirements, define technical solutions, and ensure alignment with business goals.

- Drive innovation by staying updated with the latest Salesforce platform updates, emerging technologies, and industry trends, and apply them to enhance system capabilities.

- Lead and guide the development team in designing, building and maintaining tailored Salesforce solutions using OmniStudio, Apex, Visualforce, Lightning Components, and other relevant technologies.

- Lead the integration efforts with external systems, ensuring seamless data flow, API integrations, and interoperability across various systems and applications.

- Conduct performance optimization, troubleshooting, and debugging of Salesforce solutions to ensure scalability, stability, and efficient operations.

- Collaborate with cross-functional teams, including administrators, architects, and business analysts, to streamline processes, drive efficiency, and achieve seamless system integrations.

- Evaluate and recommend new tools, frameworks, and technologies to enhance the development process, system performance, and overall team productivity.

- Provide internal/external customer training and support.

- Provide testing and creating automated tests for software.

- Document code and product features.

- Participate in planning, stand-ups, estimation, retrospectives and backlog grooming as appropriate.

- Invest in personal training and development to maintain and advance your performance overtime.

- Provide leadership by motivating and supporting project delivery teams, leading and mentoring team members at all levels.

- Be a positive influential force for technical best practice within scrum team.

- Managing project/service work under delegated authority to meet project budgets and timelines.

- Accurate recording of timesheets and charging of services time.

- Promotion of benefits of solution to existing and new customers.

- Assist with pre-sales activity as required.

- Assist and support Service Delivery by effectively handing assigned service requests and defects for customers both internal and external.

- Manage and prioritise customer requests in an effective and sustained manner that builds and strengthens customer relationships.

- To abide to the Compliance Policies and Procedures of the Company.

- Take reasonable care of your own and other peoples Health & Safety in the workplace.

- Report all incidents and hazards in your work or in your work environment that may be putting your or anyone elses Health & Safety at risk promptly.

- This role may entail both domestic and international travel.

- In addition to this you are required to carry out any other duties as reasonably requested by your Manager.

What we're looking for (you dont need to be a guru at all, were looking forward to coaching and collaborating with you) :

- Minimum 4 years experience in Salesforce, including Salesforce development and team management in large implementation projects, preferably in energy or utilities contexts.

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Experience as a Salesforce Developer, with a strong focus on the Energy and Utilities Cloud (or equivalent Industry) and complex Salesforce solutions.

- Expertise in OmniStudio, Apex, Visualforce, Lightning Components, Salesforce APIs, and other relevant technologies within the Salesforce ecosystem.

- Understanding of the energy and utilities industry processes, including customer data management, billing, metering, demand response, and related regulatory compliance.

- Experience leading and mentoring development teams, providing technical guidance, and driving best practices in Salesforce development.

- Strong analytical and problem-solving skills, with the ability to analyze complex requirements, architect scalable solutions, and troubleshoot issues effectively.

- Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels, influence technical decisions, and lead discussions.

- Salesforce certifications such as Salesforce OmniStudio Developer, Industries CPQ Developer, Salesforce Certified Platform Developer II or Salesforce Certified Technical Architect are highly desirable.

- Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and deliver results within specified timelines.

- Passion for continuous learning and staying updated with the latest advancements in Salesforce technologies and development practices.

- Can do attitude.

- A passion for excellence and a commitment to be the best.

- High levels of energy, sound judgement and determination to achieve with a sense of urgency.

- High attention to detail.

- Relationship management and interpersonal skills.

- An open minded consultative approach.

- Ability to give and receive positive and constructive feedback.

- Ability to creatively solve problems.

Specialised Skills :

- Requirements Management - Software Use Cases

- Backlog Management - User Stories; Acceptance Criteria

- Salesforce CRM solution design and integration

- Utilities knowledge (energy and/or water)

- Visual facilitation - Impact mapping, context diagrams, storyboarding, value-stream, and process mapping

- Agile Estimation & Planning

- Design Thinking

- Data Analysis (SQL awareness)

- Software Testing

- Innovation

- Technical specification writing

- Customer presentation skills