Requirement :

- 3 - 4 years hands-on experience on AWS, ideally SaaS in the cloud

- 1 - 2 years of experience in working with AWS Connect, Lex Bots.

- Experience developing solutions with code/scripting language must have Python experience (e.g, python, Node.js)

- Experience in building, troubleshooting contact centre solutions and getting hands on.

- Experience in creating and configuring AWS resources like VPC, API Gateway, CloudWatch, Athena, Glue, Cloud-Formation, EC2, Lambda, Connect, SNS, etc.

Knowledge and/or experience in one or more of the following :

- Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, EC2 and storage

- Application, server, and/or network security

- Working knowledge of popular communications protocols and APIs such as WebRTC and SIP

- Experience in working with creating Contact workflows, Routing Profile, Voice & Chat management and Callback Queue management

- Good in trouble shooting, debugging and problem solving of AWS environment.

- Being experience on Git source controller, and Git workflows.

- Good to have knowledge on CRM integration.

Skill Sets :

- Being able to configure and work with Source control (like Git, bitbucket and so forth)

- Have basic knowledge on Scrum and Agile and know the values of continues deployment and delivery.

- Being strong in team work and willing to help teammates.

- Willing to deep dive on issues in hand and come up with solutions.

- Looking for continues improvement and willing to learn and try new technologies.

- Being accountable and responsible and hold his/her peers accountable.

- Able to read and reverse engineer existing/legacy code in timely manner.

- Being able to break down complex task to smaller one