RIMS Support Engineer - Veeva Vault
Posted on: 18/07/2025
Job Description
Position Overview :
We are seeking an experienced RIMS (Regulatory Information Management Systems) Support Engineer to deliver high-quality technical support for regulatory applications, with a specific focus on Veeva RIMS.
The ideal candidate will have hands-on experience with regulatory systems, eSubmissions, and compliance requirements for major health authorities.
Key Responsibilities :
- Provide L2/L3 technical support for Regulatory Information Management Systems (RIMS), primarily Veeva RIMS.
- Troubleshoot and resolve complex technical issues, ensuring minimal disruption to business operations.
- Support regulatory applications and electronic submissions (eSubmissions) workflows.
- Collaborate with cross-functional teams including Business Analysts, QA, and Developers to deliver effective solutions.
- Maintain and update technical documentation for support processes and knowledge bases.
- Ensure compliance with global regulatory requirements, including FDA, MHRA, and Japanese eSubmission standards.
- Assist with RIMS system upgrades, configuration, and maintenance activities.
- Participate in RIMS implementation and integration projects as needed.
- Escalate unresolved issues to product vendors or development teams while maintaining ownership of follow-up.
- Communicate effectively with business stakeholders and end users, ensuring clarity on issues and resolutions.
Required Skills and Experience :
- Total of 5+ years of experience supporting regulatory applications and eSubmissions.
- Minimum 23 years of hands-on technical/product application support experience specifically with Veeva RIMS.
- Ability to deliver effective L2/L3 technical support, including root-cause analysis and resolution of complex issues.
- Strong understanding of regulatory submissions processes and compliance requirements.
- Knowledge of FDA, MHRA, and Japanese eSubmissions guidelines, including familiarity with E2B fields.
- Experience with incident and problem management tools (e.g., ServiceNow, Jira, Remedy).
- Ability to work independently and collaboratively in a global, cross-functional environment.
- Excellent analytical, troubleshooting, and communication skills.
Preferred Qualifications :
- Experience in RIMS implementation or integration projects.
- Exposure to additional regulatory systems (e.g., eCTD publishing tools, Document Management Systems).
- Understanding of validation requirements in the life sciences industry (CSV, GxP).
- Knowledge of industry standards and best practices for IT support in the regulated life sciences environment.
What We Offer :
- Competitive salary and benefits package.
- Flexible working arrangements / remote-friendly options.
- Opportunities for professional development and certification.
- Collaborative and inclusive work culture focused on innovation and quality.
- The chance to work on cutting-edge regulatory technology projects with leading global clients
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Posted By
65
Posted in
Platform Engineering / SAP/Oracle
Functional Area
Technical / Production Support
Job Code
1514723
