Reliance Infrastructure - VIP Support Engineer - Apple Ecosystem

Description :

Schedule : Regular business hours + flexibility for after-hours / weekend support when required

About the Role :

Were seeking a seasoned VIP Support Engineer who can deliver high-touch, end-to-end IT support to our leadership and senior management teams.

This role calls for excellent technical expertise, discretion, and a service-first mindset. Youll be working closely with top executives, ensuring their technology runs seamlessly across Apple, Windows, and enterprise environments.

What Youll Be Doing :

- Serve as the primary IT support partner for senior executives, offering fast and reliable assistance.

- Manage and support the full Apple ecosystem (macOS, iOS, iPadOS, Apple Watch), including setup, configuration, and troubleshooting.

- Provide cross-platform support including Windows devices, ensuring smooth interoperability within enterprise systems.

- Maintain device security, access controls, data protection standards, and compliance with IT policies.

- Coordinate and support enterprise-grade network components such as : Internet Leased Lines (ILL) ? MPLS ? Routers ? L2/L3/PoE Switches ? Access Points ? Firewalls

- Support AV and conferencing systems to guarantee uninterrupted meeting experiences for leadership.

- Collaborate with internal teams on escalations, proactive monitoring, and IT infrastructure projects.

- Handle incident, problem, and change management through tools like ServiceNow or Salesforce.

- Oversee hardware refresh cycles, software upgrades, and IT asset management.

- Provide on-site and remote support to users across India and overseas, when needed.

- Stay available for critical issues requiring urgent after-hours or weekend support.

What You Bring :

- 7+ years of IT support experience, including 5+ years handling VIP or Executive Support.

- Strong expertise in macOS, iOS, Windows, and cross-platform environments.

- Good working knowledge of enterprise networks: ILL/MPLS, switches, routers, firewalls, Wi-Fi, and access points.

- Familiarity with Active Directory, Office 365, Google Workspace, and collaboration tools.

- Skilled in remote support platforms like TeamViewer or AnyDesk.

- Excellent communication, professionalism, and discretion when working with senior stakeholders.

- Preferred certification: Apple Certified Mac Technician (ACMT)

- Experience supporting CXO-level users in large organizations.

- Strong understanding of LAN/WAN, VLANs, and wireless troubleshooting.

- A proactive, solution-oriented approach with minimal downtime mindset.