We are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments.

The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment.

Key Responsibilities :

- Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring.

- Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues.

- Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs.

- Monitor cloud environments, analyze logs and alerts, and perform root cause analysis.

- Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation.

- Follow change management, security, and operational best practices while implementing production changes.

- Communicate effectively with customers and internal teams, providing timely updates and technical resolutions.

Required Skills :

- 5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support.

- Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting.

- Working knowledge of Terraform and Infrastructure as Code (IaC) concepts.

- Understanding of incident, problem, and change management processes.

- Strong analytical, communication, and customer service skills.

- Ability to work in a managed services environment and rotational shifts, including 24x7 support, if required.

Preferred Qualifications :

- Google Cloud Associate Cloud Engineer or Professional Cloud Engineer certification.

- Familiarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery.

Note :

- This is a cloud support and operations role, not a DevOps engineering role.

- Terraform knowledge is required for supporting and troubleshooting existing infrastructure.