- Contribute to the development of high-quality technical documentation by working with diverse stakeholders to scope, design, edit, and publish internal/external-facing technical content.

- Interactively contribute to the document creation and maintenance process.

- Take ownership of the documentation for multiple products, follow through and complete the product cycle, and report accurate and timely status for all assignments.

- Write and update high-quality help content and user interface (UI) messaging.

- Create new help content that addresses user needs, use cases.

- Deliver a variety of content i.e. online help, quick starts, Support KB articles, FAQs, API user guides, videos.

- Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.

- Performs tasks related to the construction of technical and non-technical illustrations and graphics or changes to existing illustrations/graphics.

- Work closely with the Support team, Product Management, Development, QA, to drive the creation and production of technical information for blogs, Community, Knowledge Base system, technical white papers, etc.

- Ensures compliance with customer requirements, company and government specifications, engineering standards, and language usage principles.

- Ensure quality and timeliness of documentation.

- Ability to concentrate, attention to detail, and command of the English language.

The lead must be a self-motivating and self-managing writer who can learn complex technologies quickly, and manage the entire process of writing top-quality documentation.

As an Information Developer, the candidate should :

- Have at least 3-7 years of technical writing experience.

- Have experience developing technical documentation for enterprise software audiences.

- Have worked on creating User Guides, Online Help, API documents, etc.

- Have the ability to adjust priorities and quickly learn new technologies and software applications.

- Have the ability to effectively own and handle multiple products.

- Have some experience leading/mentoring junior technical writers.

- Have been a team player.

- Demonstrate excellent communication and interpersonal skills with the ability to effectively work with global and culturally diverse departments and groups to gather the right information at the right time.

- Have the ability to ask the right questions to understand the product and product features well.

- Hands-on experience with accepted team collaboration, authoring, and publishing tools.

- Have good editing skills and preferred to have hands-on with Adobe Robohelp, Illustrator, Acrobat, Microsoft Office Tools/Suite, and Google Docs.

- Have the enthusiasm and eagerness to contribute towards building great technical content.

- Be able to think out-of-the-box for technical writing solutions.

- Be up-to-date with the latest trends in Technical Writing.