Qualtrics Consultant

Description :

- Design survey programs, feedback loops, and closed-loop action frameworks

- Define experience metrics (NPS, CSAT, CES, eNPS) and governance models

Qualtrics Implementation :

- Build and configure surveys, distributions, workflows, and dashboards

- Implement role-based reporting and data access controls

- Configure Qualtrics actions, triggers, and lifecycle programs

Integrations & Automation :

- Integrate Qualtrics with enterprise systems (CRM, ERP, HCM, ITSM)

- Support iPaaS-based integrations (e.g., Workato, MuleSoft, Boomi)

- Enable automated data ingestion and outbound actions

Analytics & Insights :

- Design executive-ready dashboards and operational reports

- Apply text analytics, sentiment analysis, and driver analysis

- Translate insights into prioritized actions and recommendations

Stakeholder Enablement :

- Partner with business and technical teams across functions

- Train users and admins on best practices and platform adoption

- Support change management and XM maturity growth

Required Qualifications :

- 8 years of experience in Qualtrics consulting or XM implementation

Strong hands-on experience with :

- Survey design & distribution

- Dashboards & reporting

- Actions & workflows

- Experience integrating Qualtrics with enterprise platforms

- Strong understanding of experience measurement frameworks

- Excellent communication skills with technical and non-technical stakeholders