About the job :

We are hunting for a Diversity (Female) Professional for a Head-Quality role for one of my Client on a Permanent role.

Its a India leading Telecom provider company.

About The Role :

In this position, you will be responsible for driving the 4G / 5G network optimization, new towns rollout and complaints resolution.

Additionally you will also be responsible for driving 4G & 5G KPIs improvement, optimization & site wise performance monitoring on a regular basis along with analysis of the 4G customer complaints and frontend with internal team for end to end delivery of the solutions.

Key Responsibilities :

- Identification, prioritization, monitoring, tracking and follow-up with Network planning teams and NEET till closure as per network call resolution process.

- Reduction in the identified problematic sites.

- 100% adherence to the network call resolution process.

- Analysis of Walk test for In-Building Systems (IBS) and optimization of the network.

- Analysis of cluster drives and providing solutions for drop cases, LTE integrity, LTE retainability, and throughput issues.

- Performing LTE pre-launch and post-launch network optimization, different markets including TEMS drive analysis, neighbour relation, tilt and parameter optimization.

- Planning of RF parameter, hardware configuration & field level changes in Ericsson.

- Analysis of RRC attempts, RRC Failures, CS/PS RAB attempts, CS/PS RAB failures, Data only & Data voice Drives.

- Analyzing UE traces (UETR) and wireshark captured traces for identifying the throughput issues.

- Staying updated with the features and behavior of 4G/5G devices.

- Carry out basic parameter checks such as RSRP, SINR, and throughput during the test.

- Motivate and drive stakeholders for continual improvements in process KPIs.

- Improving end to end customer service experience.

- Conduct Traffic & fault Monitoring, analysis for broadband and Fixed Wireless Access (FWA) services.

- Reduce customer churn and interaction frequency by collaborating across Network, Wireline Operations, Home Device Operations (HDO), Marketing, and Customer Experience teams.

- Enhance key performance indicators (KPIs) for broadband on platforms like Facebook and support Mobility-related KPIs.

- Good understanding of 2G,4G, 5G, PGW,SGW,MME,LTE & EPC network.

- Oversee the broadband customer experience, with a primary focus on optimizing in-home service quality.

- Coordinate with various circle and central teams.

- Strong understanding of broadband architecture.

- Familiar with basics of IP Routing, Switching, Routers

- Knowledgeable in Fixed Wireless Access (FWA) and WiFi technology.

- Expertise in data analytics and PowerPoint presentations.

- Practical experience in analyzing and resolving broadband and FWA network faults.

- Familiarity with 4G and 5G Mobility networks is a plus.

- Understanding of transport and fiber network technology

- Basic knowledge of Python and VB queries is beneficial.

- Proficient in understanding network KPIs and developing improvement plans.

- Must possess execution and project management skills