Role & responsibilities :

- Operate, maintain, and administer solutions contributing to customer infrastructure's operational efficiency, availability, and visibility.

- Planning maintenance activity, design documentation, and standard procedures.

- Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management).

- Observe and provide feedback on the current state of the clients infrastructure, and identify opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks.

- Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules.

- Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices.

- Work collaboratively with teammates to contribute to the continuous improvement of our working culture.

- Act as a technology leader for clients, as well as drive client discussions on technology road maps.

- Participate in an on-call rotation in an escalation capacity.

Preferred candidate profile :

- Experience working with Google (necessary) and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc).

- Scripting and automation of administrative tasks using Python and Scala is a must.

- Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc).

- Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc).

- Understanding the end-to-end operations of a Business System vs components.

- Comprehensive systems hardware and network troubleshooting experience.

- Common Linux distribution platform installation, configuration, performance tuning, and cloud migration.

- TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc).

- Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.).

- Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud.

- Administration of web servers and supporting technologies, including network load balancers.

- Experience with the design, development, and deployment of Puppet.

- System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis.

- Experience managing networking devices, such as switches and firewalls from a variety of vendors.

- Solid understanding of DevOps tools, processes, and culture.

- Ability to pick up new technologies quickly.

- Ability to provide accurate work scheduling and task estimations for work delivery.