Product Support Manager

Job Description:

- Bachelor's degree in Computer Science, Software Engineering, or a related technical field.

- Basic-to-strong Python coding skills and comfort reading/debugging existing code.

- Ability to set up a local development and testing environment from documentation.

- Ability to reproduce reported product issues, review logs/errors, and identify likely root causes.

- Familiarity with Git, APIs, databases, and automated testing.

- Comfortable using LLM coding tools such as Codex and Claude Code to understand a codebase, troubleshoot issues, and create or validate fixes.

- Self-driven problem solver who can investigate unfamiliar issues independently and communicate findings clearly.