We are seeking a Product Owner / Business Analyst to lead the development and evolution of our Unified Communications as a Service (UCaaS) platform, with specific focus on CRM integration and communication workflows.

This hybrid role blends product ownership and business analysis, requiring both strategic vision and hands-on requirement definition.

Required Skills & Experience :

- 6 to 8 years of experience in product ownership, product management, or business analysis, preferably in SaaS or cloud communication platforms.

- Strong understanding of UCaaS products and real-time communication tools (voice, video, chat, collaboration).

- Functional knowledge of CRM applications and use cases within UCaaS environments (e.g., contact center workflows, customer interaction tracking, sales/service integration).

- Proven ability to capture, analyze, and translate business requirements into functional specifications.

- Excellent communication, stakeholder management, and analytical skills.

- Practical experience working in Agile/Scrum environments.

Key Responsibilities :

- Own and manage the product backlog, defining and prioritizing features that deliver measurable business value.

- Translate business needs into user stories, detailed requirements, acceptance criteria, and workflows.

- Collaborate with stakeholders, engineering, QA, and cross-functional teams to ensure clarity of requirements and alignment with the product roadmap.

- Define and enhance UCaaS features such as voice, video, instant messaging, and collaboration

across devices.

- Apply domain knowledge of CRM systems (e.g., Salesforce, Dynamics, HubSpot) to design integrations that centralize communication, improve customer engagement, and boost productivity.

- Monitor UCaaS and CRM market trends, including offerings from providers such as Microsoft, Zoom, Google, and RingCentral, to inform product strategy.

- Support Agile ceremonies including backlog refinement, sprint planning, and testing by providing clear input and timely decisions.

- Act as the bridge between business and technical teams, ensuring that user needs and technical feasibility are balanced.

Preferred Skills :

- Familiarity with SaaS subscription models, cloud security, and APIs.

- Experience with UCaaSCRM integrations that support sales, service, and customer success
functions.

- Ability to use analytics and reporting tools to guide data-driven decisions