Responsibilities :

- Build a deep understanding of our existing business using internal and external data.

- Inform business and product strategy by defining and instrumenting core metrics for product initiatives.

- Partner with Product Management, Design, Engineering, and Marketing to implement data initiatives that positively impact user experience and improve product adoption.

- Explore, analyze, and own reporting of user engagement metrics, product feature use and performance data.

- Outline data-driven opportunities, and frame actionable insights and product recommendations.

- Effectively communicate findings, insights, and recommendations to stakeholders across the organization through presentations, reports, and dashboards.

Requirements :

- B.Tech/ B.E or Master's in Computer Science/Computer Engineering or any equivalent field.

- Experience analyzing usage data for SaaS products with a background preferably in contact centre operations and AI is desirable.

- Minimum of 3 - 8 years of overall industry experience in the data analytics domain highly preferred, with hands-on knowledge of SQL, PL/SQL and Python scripting.

- Knowledge about the Hadoop ecosystem and its components with hands-on experience in automating scripts is required.

- Exposure to visualization tools like Tableau and/or event tracking tools like Mixpanel/Amplitude.

- Excellent communication skills.

- Able to tell complicated technical content and analytical insights simply to multiple audiences including executives