- Responsible for providing CAD and PLM application support to Engineers & manufacturing teams across the group.

- Develop best practices, user guides, deliver mentoring and ad-hoc training for new users or in support of new software or working practices.

- Assist in projects when required, working with core IS services, design engineers and third parties.

- You will come from a background of support and will be confident with Siemens NX environments including modelling / drafting / large assemblies.

- Ideally, you will come from an engineering environment and be used to dealing with multiple requests at any one time.

Job Context :

- Analyse PLM business processes and procedures, capture and document business requirements and work with the IS team, Engineers, manufacturing, and suppliers to develop solutions.

- Document Process workflows Create Test cases for development and prepare system for production releases

- Provide Teamcenter expertise to support on-going and PLM projects.

- Support PLM team - PLM system Architect, Senior PLM application engineer and team on Teamcenter workflows, Teamcenter Integrations, including NX, Eplan, Simulation and D365.

- Enhancement of Teamcenter capability to improve Lucy Engineering and operation teams

- Provide Teamcenter expertise to support on-going and future PLM projects.

- Analyse business needs and NX functionality and present potential improvements to business owners.

- Provide rapid, effective helpdesk support to Engineers and manage calls on the IS helpdesk system, collaborating with colleagues when necessary to achieve satisfactory resolutions to all calls.

- Communicate with engineering and IS colleagues to keep all parties informed on the status of issues.

- Develop best practice material for knowledge-based articles, to reduce helpdesks calls.

- Champion the use of Teamcenter AWC with NX, Eplan, simulation and other business tools to support company objectives, both inside Engineering and beyond.

- Provide Teamcenter expertise to support on-going and future PLM projects.

- Centrally configure and maintain Teamcenter interface through use of Customer Defaults.

- Work closely with suppliers to ensure services are delivered at high quality and value for money.

- Maintain an up-to-date knowledge of CAD/PLM solutions and specific Microsoft technologies to ensure best practice within the group.

- Participate in the development of departmental strategies, provide technical expertise and support for the IS team and the business as required.

Qualifications, Experience & Skills :

- PDM/PLM Teamcenter 5+ years' experience in Teamcenter Application

- Windows desktop and server knowledge gained from hands-on experience.

- Experience of creating workflows for Teamcenter and NX CAD

- Ability to produce system documentation to a high standard.

- User experience within an NX CAD function, advising and assisting colleagues.

- Python or any other scripting language

Behavioural Competencies :

- Good communication and presentation skills.

- Ability to communicate clearly in English, both in writing and verbally.

- Share knowledge with colleagues.

- Organise, prioritise, and complete assigned tasks on time.

- Highly self-motivated with a keen attention to detail.

- Ability to interact with customers and partners on a professional basis.

- Problem solving and judgement.

- Resilience and flexibility