Role Overview :

Strong experience working with the Pega Platform and Pega BPM solutions. Experience designing, developing, and implementing enterprise workflow applications.

Key Responsibilities :

- Integrating Pega with other enterprise systems and applications.

- Working with cloud-based Pega environments.

- Translating business requirements into scalable technical solutions.

Strong understanding of :

- Pega Case Management

- Business Process Management (BPM)

- Decisioning and Business Rules

- Integrations and APIs

- User Interface Development

- Application Debugging and Troubleshooting

- Performance Optimisation

Pega Platform Experience :

Candidates should demonstrate strong experience in one or more of the following areas:

1. Pega Customer Service :

- Delivering customer-focused workflow solutions, including case management, service request automation, omnichannel customer engagement, customer interaction management, and intelligent routing.

2. Pega Sales Automation :

- Supporting sales and business development processes, including lead and opportunity management, customer onboarding, workflow orchestration, and CRM-related integrations.

3. Pega Platform & Workflow Automation :

- Building enterprise workflow solutions, including case lifecycle management, business rules implementation, process orchestration, and enterprise system integrations.

Desirable Experience :

- Pega Certified System Architect (CSA) or Senior System Architect (CSSA).

- Experience with cloud technologies, REST/SOAP integrations, and DevOps/CI/CD pipelines.

- Exposure to AI-enabled workflow automation and mentoring junior developers.

- Experience working in Agile/Scrum environments.