Orbia - ServiceNow Platform Manager - ITIL Frameworks

Job Title : ServiceNow Platform Manager

Location : Pune (Baner)

Experience : 68 years

About the Role :

We are seeking a highly skilled and experienced ServiceNow Platform Manager to oversee the strategy, governance, and adoption of our ServiceNow platform. The ideal candidate will act as a platform owner, driving innovation, aligning technology with business needs, and ensuring value delivery across the organization.

Key Responsibilities :

- Define and own the vision, strategy, and roadmap for the ServiceNow platform.

- Act as the Product Owner for ServiceNow modules, managing backlog and priorities.

- Partner with business, IT, compliance, and security stakeholders to align the platform with organizational objectives.

- Establish and enforce governance, standards, and best practices for ServiceNow development and integrations.

- Manage relationships with ServiceNow vendors, MSPs, and third-party partners.

- Oversee platform upgrades, scalability, and adoption across business units.

- Drive license optimization, budgeting, and ROI measurement to ensure cost-effective platform usage.

- Define and track KPIs, dashboards, and reporting frameworks to measure platform success.

- Ensure data privacy, compliance, and security standards are embedded into platform operations.

- Balance innovation, stability, and cost-effectiveness while driving digital transformation initiatives.

Required Skills & Competencies :

- 68 years of experience as a ServiceNow Platform Manager/Owner or in a similar role.

- Strong expertise in ServiceNow platform strategy, governance, and adoption.

- Solid understanding of ServiceNow modules (ITSM, ITOM, HRSD, GRC, CSM, etc.).

- Proven experience in product ownership vision, roadmap, backlog management.

- Excellent stakeholder management and cross-functional collaboration skills.

- Strong financial acumen with experience in budgeting, license optimization, and ROI reporting.

- Experience in vendor and partner management within ServiceNow ecosystem.

- Proficiency in data analysis, dashboards, and KPI measurement.

- Strong knowledge of ITIL practices, compliance, and security frameworks.