Mandatory Skills : Amazon Connect, Amazon Bedrock, Lex, Contact Centre.

Location : Bangalore, Hyderabad, Chennai, Pune, Noida, Gurgaon.

Primary Responsibilities :

- Develop scalable solutions for Amazon Connect digital channels (chat, SMS, email, WhatsApp).

- Implementation of GenAI-driven features using Amazon Bedrock, Lex, and SageMaker to enhance customer and agent experiences.

- Build and maintain backend services and orchestration workflows using Python, AWS Lambda, Step Functions, and API Gateway.

- Collaborate with product managers, solution architects, and cross-functional teams to deliver high-impact features.

- Develop reusable frameworks and automation tools to accelerate digital migration from Genesys and LivePerson.

- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

- The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.

Required Qualifications:

- Bachelors or Masters degree in Computer Science, Engineering, or a related field.

- 5+ years of software engineering experience with a solid focus on backend development using Python.

- Hands-on experience in building GenAI or ML-powered applications using AWS or open-source frameworks.

- Experience with CI/CD pipelines, infrastructure as code (IaC), and monitoring tools.

- Proven experience with AWS services, especially Amazon Connect, Lambda, Step Functions, Bedrock, Lex, and S3.

- Solid understanding of digital customer engagement platforms and omni-channel architecture.

- Proven excellent problem-solving skills, with the ability to work in a fast-paced, agile environment.