What Youll Be Doing :

- Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.

- Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging all with a high bar on quality.

- Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.

- Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.

- Optimize applications for speed, scalability, and reliability hence proactively addressing bottlenecks and performance issues.

- Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.

- Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.

- Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.

- Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors.

- Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges.

What Youll Bring To The Role :

- 6-9 years of experience in building large-scale products.

- Strong expertise in at least one high level programming language (like Python, Java, Golang), and familiarity with a few more (You should be comfortable to working on Python with immediate effect and any other languages that fit the use case in future).

- Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra).

- In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS temporal. etc.), good understanding of popular caching tools(like Ehcache, Memcache, Redis).

- Customer first thought process, ability to adapt quickly in a fast paced environment, Openness to learning new technologies, Ability to think and talk from first principles.

Perks & Benefits :

- Excellent medical insurance options and free online doctor consultations.

- Yearly privilege and sick leaves as per Karnataka S&E Act.

- Generous holidays (National and Festive) recognition and parental leave policies.

- Learning & Development fund to support your continuous learning journey and professional development.

- Fun events to build culture across the organization.

- Flexible benefit plans for tax exemptions (i.

Meal card, PF, etc.