Observe.AI - Software Development Engineer III - Backend Development

About Us :

Observe. AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.

AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every touchpoint.

The Opportunity :

We are seeking a Software Development Engineer III (SDE 3) at Observe AI. In this role, we are looking for a talented and driven Sr.

What youll be doing :

- Work with the team to define the technical stack and own it.

- Work with the product team to understand the product roadmap and define the technical roadmap.

- Participate in the entire application lifecycle, focusing on coding and debugging.

- Integrate user-facing elements developed by front-end developers with server-side logic.

- Build reusable code and libraries for future use.

- Optimize the application for maximum speed and scalability.

- Implement security and data protection.

- Design and implement data storage solutions.

- Build and scale data pipeline.

- Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

What you bring to the role

- Bachelors Degree in Computer Science with 6.5-9 years of experience in building large-scale products.

- Expertise in Java and Spring or other relevant frameworks.

- Knowledge of container management tools (docker-swarm, Kubernetes) is a plus An ability to perform well in a fast-paced environment.

- Good knowledge in at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, Redis.

- Good knowledge in queue (rabbitmq, Kafka, etc), cache(ehcache, Memcache).

- Strong knowledge of design patterns.

Compensation, Benefits and Perks :

- Excellent medical insurance options and free online doctor consultations.

- Yearly privilege and sick leaves as per Karnataka S&E Act.

- Generous holidays (National and Festive) recognition and parental leave policies.

- Learning & Development fund to support your continuous learning journey and professional development.

- Fun events to build culture across the organization.

- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.