Key Responsibilities :

Technical Leadership :

- Provide expert guidance and hands-on technical leadership to Observability engineers, enabling adoption of best-practice instrumentation, telemetry patterns, and performance insights.

- Lead service onboarding activities, defining standard approaches for metrics, logs, traces, dashboards, and query patterns.

- Act as the technical authority on observability across engineering teams, promoting a culture of engineering excellence.

Strategy & Governance :

- Own the platform observability strategy and roadmap, ensuring alignment with digital engineering objectives and reliability goals.

- Govern telemetry lifecycle, including data collection, retention, access controls, classification, and quality assurance.

- Define and maintain organisation-wide observability standards, guidelines, and engineering guardrails.

Design, Implementation & Delivery :

- Architect and implement scalable, resilient observability pipelines for logs, metrics, traces, and events across distributed systems and multi-environment platforms.

- Standardise instrumentation libraries, agents/collectors, alerting frameworks, dashboards, and SLO/SLA models.

- Oversee development of reliability indicators (SLIs/SLOs) and ensure consistent adoption across teams.

Automation & CI/CD :

- Embed observability configuration, alerting, and pipeline validations into CI/CD workflows using configuration-as-code patterns.

- Govern observability-related pipeline changes, approvals, and quality gates to ensure robust, secure, and compliant delivery.

Collaboration & Enablement :

- Partner with product engineering, SRE, platform, and security teams to improve service health, triage complex issues, and drive operational maturity.

- Facilitate engineering education through tooling demos, office hours, patterns documentation, and cross-team enablement.

- Communicate telemetry insights, reliability posture, and platform risks to senior stakeholders clearly and effectively.

Shift Responsibilities & Operational Support :

- Work in rotational shifts as required.

- Participate in on-call rotations to respond to and resolve high-severity incidents in a timely manner.

The Person :

- Deep expertise in observability domains: distributed tracing, diagnostic logging, high-volume telemetry pipelines, metrics modelling, and reliability frameworks.

- Strong leadership capabilities with experience influencing engineering practices across multiple teams.

- Skilled in designing observability platforms for large-scale, distributed, or multi-cloud systems.

- Proficient in reliability engineering practices (SLIs/SLOs, error budgets) and data-driven decision making.

- Experienced in automation and configuration-as-code for observability components.

- Able to work independently, drive adoption, and champion engineering excellence.

- Ability to switch between technical discussion with team members and non-technical to stakeholders

- Experience architecting observability for large-scale distributed systems, regardless of cloud provider or vendor tool.

- Strong experience with one or more observability stacks.

- Extensive knowledge of CI/CD pipelining skills using Azure DevOps or equivalent

- Experience of working in an Enterprise environment.