NPCI - Site Reliability Engineer/Lead

Job description :

We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring strong expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence.

Key Responsibilities :

Application Maintenance & Reliability:

- Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.

- Lead incident management, root cause analysis (RCA), and issue resolution for production systems.

- Identify and resolve performance bottlenecks, defects, and system vulnerabilities.

- Implement proactive monitoring and alerting frameworks to minimize downtime.

DevOps, CI/CD & SRE Enablement:

- Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.

- Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.

- Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.

- Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).

Leadership & Team Oversight:

- Provide technical leadership and guidance to software maintenance and support engineers.

- Define KPIs, SLAs, and operational metrics for system performance and team efficiency.

- Foster a culture of ownership, accountability, and continuous improvement.

- Act as a technical escalation point for high-impact incidents.

Process Excellence & Automation :

- Establish and improve maintenance processes, including patch management, version control, and release governance.

- Drive automation in monitoring, deployment, and incident response to improve operational efficiency.

- Ensure adherence to ITIL practices and service management frameworks.

Stakeholder & Cross-Functional Collaboration:

- Collaborate with development, infrastructure, security, and business teams to align maintenance with business goals.

- Provide regular updates to leadership on system health, risks, and improvement initiatives.

- Ensure seamless coordination during critical releases and production incidents.

Security & Compliance:

- Ensure timely implementation of security patches, vulnerability fixes, and regulatory compliance requirements.

- Work with security teams to perform periodic audits and risk assessments.

- Maintain adherence to data security and financial system compliance standards.

Vendor & Ecosystem Management:

- Coordinate with third-party vendors and service providers supporting the BHIM ecosystem.

- Monitor vendor performance and ensure adherence to SLAs and uptime commitments.

- Support licensing, upgrades, and integration activities as required.

Key Requirements :

Education & Experience :

- Bachelors/Masters degree in Computer Science, IT, or a related field.

- 15+ years of experience in software maintenance, production support, DevOps, or SRE.

- Proven experience in handling high-availability, transaction-heavy platforms (preferably fintech/payments).

Technical Skills :

- Strong expertise in :

a. DevOps practices and CI/CD pipelines

b. Site Reliability Engineering (SRE) frameworks

c. Production monitoring tools (e.g., Prometheus, Grafana, ELK, Splunk)

d. ITSM tools (e.g., ServiceNow, Jira Service Management)

- Experience with cloud platforms (AWS/Azure/GCP) and microservices architecture.

- Strong understanding of :

a. System debugging, performance tuning, and incident management

b. Database management (SQL/NoSQL)

c. Security best practices and compliance frameworks

2. Leadership & Behavioral Skills :

- Strong technical leadership and decision-making capability.

- Excellent stakeholder communication and incident handling skills.

- Ability to operate in a high-pressure, real-time financial transaction environment.

- Strong analytical and problem-solving mindset.

Preferred Qualifications :

- ITIL certification or experience in IT service management frameworks.

- Experience in fintech, digital payments, or banking ecosystems (UPI preferred).

- Exposure to Agile, DevSecOps, and automation-first environments.

Why Join BHIM :

- Work on one of Indias most critical and high-scale digital payment platforms.

- Opportunity to solve complex scalability and reliability challenges.

- Drive impact at national scale in the fintech ecosystem.