Description :

What You Can Expect from Us :

We work hard to provide our team with the best opportunities to grow their careers. You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the centre of everything we do at all levels of the company. Let's make your career great!

Position Overview :

We are seeking an experienced AIOps Engineer-Senior to lead the design and implementation of advanced AI-driven operational systems across multi-cloud and hybrid cloud environments.

This role demands a blend of technical expertise, innovation, and leadership to develop scalable solutions for complex IT systems with a focus on automation, machine learning, and operational efficiency.

Roles and Responsibilities :

- Architect and design the AIOps solution leveraging AWS, Azure, and Cloud Agnostic services, ensuring portability and scalability

- Develop an end-to-end automated machine learning (ML) pipeline from data ingestion, DataOps, model training, to inference pipelines across multi-cloud environments

- Design hybrid architectures leveraging cloud-native services like Amazon SageMaker, Azure Machine Learning, and Kubernetes for development, model deployment, and orchestration

- Design and implement ChatOps integration, allowing users to interface with the platform through Slack, Microsoft Teams, or similar communication platforms

- Leverage Jupyter Notebooks in AWS SageMaker, Azure Machine Learning Studio, or cloud-agnostic environments to create model prototypes and experiment with datasets

- Lead the design of classification models and other ML models using AWS SageMaker training jobs, Azure ML training jobs, or open-source tools in a Kubernetes container

- Implement automated rule management systems using Python in containers deployed to AWS ECS/EKS, Azure AKS, or Kubernetes for cloud-agnostic solutions

- Architect the integration of ChatOps backend services using Python containers running in AWS ECS/EKS, Azure AKS, or Kubernetes for real-time interactions and updates

- Oversee the continuous deployment and retraining of models based on updated data and feedback loops, ensuring models remain efficient and adaptive

- Design platform-agnostic solutions to ensure that the system can be ported across different cloud environments or run in hybrid clouds (on-premises and cloud)

Must Have Skills :

- 13+ years of overall experience and 7+ years of experience in AIOps, Cloud Architecture, or DevOps roles

- Hands-on experience with AWS services such as SageMaker, S3, Glue, Kinesis, ECS, EKS

- Hands-on experience working on the design, development, and deployment of contact centre solutions at scale

- Proficiency in container orchestration (e.g., Kubernetes) and experience with multi-cloud environments

- Experience with machine learning model training, deployment, and data management across cloud-native and cloud-agnostic environments

- Expertise in implementing ChatOps solutions using platforms like Microsoft Teams, Slack, and integrating them with AIOps automation

- Familiarity with data lake architectures, data pipelines, and inference pipelines using event-driven architectures

- Strong programming skills in Python for rule management, automation, and integration with cloud services

- Experience in Kafka, Azure DevOps, and AWS DevOps for CI/CD pipelines

Qualification :

- BE/B.Tech or equivalent degree in Computer Science or related field.

Location : Hyderabad