Excellent Opportunity with MNC Client - Immediate Joiner:

We are seeking a New Relic Platform Administrator (Observability Engineer) to establish the enterprise observability platform for the SRS environment. The role will be responsible for end-to-end administration, monitoring enablement, and continuous optimization of New Relic across infrastructure, applications, and cloud ecosystems.

This role ensures platform stability, visibility, alerting effectiveness, and observability maturity.

Key Responsibilities :

1. Platform Administration :

- Administer New Relic tenants, accounts, sub-accounts, and workspace configurations

- Implement platform availability, configuration standards, and governance controls

- Ensure scalability and performance of the observability platform

2. User & Access Management :

- Configure and maintain SSO integrations

- Conduct periodic access reviews aligned with security policies

3. Agent Lifecycle Management :

- Deploy, configure, upgrade, and patch New Relic agents across:

1. Infrastructure monitoring

2. APM

3. Browser & Mobile monitoring

4. Synthetic monitoring

- Ensure agent health, coverage, and compliance across environments

4. Integration Management :

- Configure and maintain integrations with:

1. AWS, Azure, AKS/Kubernetes

2. CI/CD pipelines

3. ITSM/Ticketing tools

4. Internal enterprise platforms

- Enable seamless telemetry flow across systems

5. App Insights Integration :

- Integrate Azure Application Insights with New Relic for unified monitoring

- Enable consolidated dashboards and cross-platform visibility (Note: App Insights configuration remains with application teams)

6. Dashboards & Alerting:

- Design, build, and maintain dashboards aligned to business and operational KPIs

- Configure and tune:

1. Alert policies and conditions

2. Notification channels and workflows

3. Synthetic monitors

- Reduce alert noise through tuning and correlation

7. Telemetry Pipeline Management :

- Manage ingestion of logs, metrics, traces, and events

- Implement:

1. Data drop rules

2. Log parsing and normalization

3. Attribute enrichment

4. Data partitioning strategies

8. Observability Reporting :

- Produce periodic reports on:

1. Platform health

2. Agent coverage

3. Alert effectiveness (noise reduction)

4. MTTD, MTTA, MTTR metrics

5. Data ingestion trends

- Support executive dashboards and scorecards

9. Continuous Improvement :

- Drive observability maturity initiatives:

1. Dashboard standardization

2. Alert hygiene and optimization

3. Runbook automation and integration

4. Anomaly detection enablement

Required Skills & Experience :

Technical Skills :

- Hands-on experience with New Relic (APM, Infra, Logs, Synthetics)

- Strong understanding of Observability (metrics, logs, traces)

- Experience with Azure / AWS / Kubernetes (AKS preferred)

- Knowledge of CI/CD tools and DevOps pipelines

- Experience with Application Insights integration (preferred)

- Understanding of RBAC, SSO, and identity management

Analytical & Reporting Skills :

- Ability to interpret observability KPIs (MTTR, alert noise, coverage)

- Experience creating dashboards and executive reports

- Data-driven decision-making mindset

Qualifications :

- Bachelors degree in Engineering / Computer Science or equivalent

- 38 years of experience in Observability / Monitoring / SRE domain