About the Role :

WillWare Technologies is looking for an experienced Network Support Engineer with 6+ years of experience in enterprise network infrastructure, network security, and troubleshooting. The ideal candidate should have strong hands-on expertise in Fortinet Firewalls and SD-WAN, Aruba Wireless Networking, and Juniper EX Series Switches. The candidate will be responsible for managing network operations, resolving complex technical issues, and ensuring network availability, security, and performance.

Key Responsibilities :

- Provide L2/L3 technical support for FortiGate Firewalls and SD-WAN infrastructure.

- Configure, manage, and troubleshoot SD-WAN, VPN, routing, NAT, and firewall security policies.

- Manage and support FortiManager and FortiAnalyzer.

- Troubleshoot Aruba Wireless LAN Controllers (WLC), Access Points, SSIDs, roaming, and authentication issues.

- Provide support for Aruba Central and ClearPass.

- Configure, manage, and troubleshoot Juniper EX Series Switches.

- Handle VLAN, STP, LACP, Virtual Chassis, and routing-related issues.

- Perform network upgrades, patching, migrations, and periodic network health checks.

- Troubleshoot Layer 2 and Layer 3 network connectivity and performance issues.

- Monitor network infrastructure and ensure optimal availability and performance.

- For L3 support, act as an escalation point for critical incidents and complex network troubleshooting.

- Coordinate with internal teams to resolve network-related incidents and maintain operational stability.

Required Technical Skills :

1. Fortinet / Network Security :

- Hands-on experience with FortiGate Firewalls.

- Strong knowledge of SD-WAN configuration and troubleshooting.

- Experience with FortiManager and FortiAnalyzer.

- Expertise in IPSec/SSL VPN, High Availability (HA), NAT, and Routing.

- Knowledge of firewall policies and network security configurations.

2. Aruba Wireless Networking :

- Experience with Aruba WLC and ArubaOS.

- Hands-on experience with Aruba Access Points and Aruba Central.

- Knowledge of ClearPass, RADIUS, and wireless authentication.

- Understanding of SSID configuration, roaming, and wireless security.

3. Juniper Switching & Routing :

- Hands-on experience with Juniper EX Series Switches and Junos OS.

- Strong knowledge of Virtual Chassis configuration.

- Experience with VLAN, STP/RSTP/MSTP, and LACP.

- Knowledge of static and dynamic routing protocols.

- Strong understanding of Layer 2 and Layer 3 networking.