Network Support Engineer

Description :

About the job :

Were Hiring : Network Support Engineer

Location : Pune, India (WFO)

Experience : 1-3 Years

Immediate Joiner Only

Key Responsibilities :

- Provide support for configuring and maintaining networking devices such as Cisco routers, Peplink devices, and Ruckus access points.

- Support the setup and management of DHCP and DNS servers to handle large-scale networks.

- Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns.

- Manage and monitor Wi-Fi network performance using tools like SolarWinds and Nagios.

- Ensure that network security measures are in place, including configuring VPNs, VLANs, and secure Wi-Fi access protocols.

- Update firmware and software for networking equipment, ensuring security patches are applied promptly.

- Use ticketing tools (e.g., Jira, Zoho, ServiceNow) for logging and tracking network incidents, service requests, and escalations.

Qualifications :

- 1-3 years of experience in network support or administration, particularly with Cisco, Peplink, and Ruckus equipment.

- Experience working with DHCP, DNS, and AAA services.

- Knowledge of basic server management, Windows.

- Strong troubleshooting skills with network performance and Wi-Fi connectivity issues.

- Experience with Wi-Fi security and optimization, including WPA3 and 802.1X authentication.

- Experience with ticketing tools like Zoho, ServiceNow, or Jira to track service tickets and network issues.