We are looking for a motivated NoC Engineer / Analyst to join our growing technology team. You will work closely with cross-functional teams to deliver robust software solutions aligned with client and business needs.

Key Responsibilities :

- Strong with diagnosing IT alerts, events or issues daily.

- Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2016, 2019 server and IOS.

- Proficient and familiar with Cloud platform and infrastructure. Azure preferred.

- Familiar with monitoring tools such as Logic Monitor, Splunk.

- Strong understanding in Splunk products such as logs/events, ITSI and OnCall

- Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.

- Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)

- Experience with Virtual Servers such as VMWare and vMotion process

Required Skills / Technical Competencies :

- 5 years of IT network operations experience.

- Able to work with minimal supervision and handle multiple concurrent tasks and projects.

- Documentation - Strong support documenting procedures and diagrams supporting Data Centers and NOC.

- Time Management - Ability to prioritize workload and manage outages

- Escalations - Analyze and troubleshoot alerts to quickly determine course of action

- Process Improvement - Always look for process improvement within NOC and for IT team.

- Strong team player - Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers

- Worked with ITSM ticketing system

- Advanced knowledge of TCP/IP, routing and switching, firewalls and access points

- Experience with configuring and managing effective monitoring. Setting up and tuning alerts for efficient monitoring.

Daily Operations :

- Monitor and respond to alerts and current issues concerning IT operations and services.

- Respond, track and resolve issues with ticketing system and follow problem management guidelines.

- Work with vendors for maintenance, testing and repair IT systems and circuit issues.

- Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).

- Recommends, authors, publishes, and maintains Data Center & Network Operation

- Policy, Procedures, Standards and Guidelines.

- Familiar with IT Change Management and Problem Management process.

Qualification & Experience :

- Bachelors degree in computer science, Engineering, or related field.

- Hands-on experience with MCSE, Monitoring tools, Azure Infrastructure.

Shift / Timing Details : Rotational Shift 24/7 & Night Shift (9.30 PM to 6.30 AM)