Network Operations Center Engineer

Description :

Key Responsibilities :

- Perform advanced diagnostics using system logs, configurations, monitoring tools, and scripts.

- Apply permanent fixes or temporary workarounds to restore services within defined SLAs.

- Escalate critical, high-impact, or widespread issues to the Incident Manager.

- Collaborate with application, network, cloud, and infrastructure teams during major incidents.

- Document incident timelines, troubleshooting procedures, and final resolutions.

- Enhance internal knowledge base, SOPs, and playbooks to improve operational efficiency.

- Ensure continuous monitoring and proactive identification of service degradation.

Skills & Qualifications :

Technical Skills :

- Strong understanding of Windows/Linux operating systems and core networking fundamentals.

- Working knowledge of AWS, Azure, and cloud computing concepts.

- Hands-on experience with monitoring tools (e.g., Nagios, SolarWinds, Datadog, Zabbix) and

ITSM platforms (ServiceNow, Jira, etc.).

- Proficiency in analyzing system/application logs and troubleshooting service-level incidents.

- Basic to intermediate scripting skills in PowerShell, Bash, or Python (preferred).

Professional Skills :

- Excellent analytical and problem-solving skills.

- Ability to work under pressure in a fast-paced 24/7 operational environment.

Experience :

- Bachelors degree in IT, Computer Science, or related field.

- 4 - 6 years of experience in NOC, IT Operations, or Infrastructure Monitoring roles.