Purpose of the Role :

Lead the enterprise network infrastructure across PAN India by ensuring secure, scalable, and highly available network services. Drive network operations, architecture, security, vendor management, and continuous improvement while supporting business growth and digital transformation.

Preferred Industry Background :

- IT / ITES

- Managed Workspace / Commercial Real Estate

- Data Center

- Telecom / ISP

- BFSI

- Retail (multi-location enterprise)

- Hospitality (multi-site operations)

Preferred Qualification and Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related discipline.

- 7+ years of experience in enterprise network infrastructure and operations.

- Professional certifications such as CCNP, Fortinet NSE, Aruba, Meraki, or equivalent are preferred.

- Strong experience managing multi-site enterprise networks and leading technical teams.

Reports to : Head of Network Technology

Grade/Designation : DGM/Network Lead

Location : Bengaluru

Role and Responsibilities :

- Lead PAN India network operations, ensuring high availability, performance, and reliability across corporate offices, managed workspaces, data centers, and cloud environments.

- Manage and optimize enterprise network infrastructure, including Cisco Meraki, FortiGate firewalls, SD-WAN, LAN, WAN, VPN, Wi-Fi, and Internet connectivity.

- Drive 247 NOC operations by implementing proactive monitoring, incident management, ITSM integration, SLA governance, and Root Cause Analysis (RCA) for critical incidents.

- Manage relationships with ISPs, OEMs, and technology vendors, including procurement, contract negotiations, service reviews, and SLA compliance.

- Ensure network security and regulatory compliance through implementation of security best practices, firewall policies, network segmentation, vulnerability management, and adherence to ISO 27001 and DPDP requirements.

- Lead, mentor, and develop the network operations team while managing operational budgets, capacity planning, technology refresh initiatives, and continuous process improvements to support business growth.

Success Measures :

- 99.9%+ network availability with SLA compliance.

- Critical incident response within defined SLA and RCA completion within 48 hours.

- Successful delivery of network projects within scope, timeline, and budget.

- High customer satisfaction, improved network performance, and vendor SLA compliance above 95%