Job Description

Required Professional and Leadership Skills

- Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.

- Ensure that service delivery takes place based on the Service level agreements.

- Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent impact to Customer.

- Monitor the network traffic and Troubleshoot the networks in case of problems.

- Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.

- Monitor & resolve issues of WAN links and their connectivity.

- Troubleshoot circuits with local exchange and long-distance carriers.

- Escalate calls to vendor/principal whenever required.

- Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network.

- Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.

- Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.

- Manage and troubleshoot the complex BGP and OSPF networks.

- Monitoring and troubleshooting of Core OSPF configuration over multiple network types.

- Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.

- Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches.

- Good understanding of wireless management systems such as Cisco CPI, and Wireshark.

- Responsible for managing Deloitte Member Firms network issues like Packet Loss, BGP down, and Latency issues.

- Highly Motivated, self-starter who has a very strong desire to learn.

- An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands

- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.

- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.

- Organisational skills and the ability to prioritise your workload.

- Ready to work in rotational shifts in 24x7 operations.

- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)

- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

- Monitor performance and ensure system availability and reliability

- Monitor system resource utilization, trending, and capacity planning

- Provide Level-2/3 support and troubleshooting to resolve issues

- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

- Select and implement security tools, policies, and procedures in conjunction with the companys security team

- Liaise with vendors and other IT personnel for problem resolution

Education and Relevant Experience

- Bachelors Degree and Minimum of 3+ years of directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management.