Job Description:

Role & Responsibilities:

Solution Architecture and Design:

- Architect for design of automation, monitoring, and ITSM use cases.

- Analyze current business processes, IT infrastructure, and security requirements to improve security of our network solutions.

- Develop high-level and detailed architecture diagrams, technical documentation, and development designs.

- Ensure solutions align with enterprise security architecture, regulatory requirements (GDPR, SOX, etc.), and industry best practices.

Development & Integration:

- Oversee the development, deployment, configuration, and integration of automation, monitoring, and ServiceNow use cases.

- Collaborate with IT, business, and zones teams to onboard all types of new need.

- Guide and support technical teams during implementation, troubleshooting, and optimization phases.

- Level 3 support (escalation) for India Tech Hub Run team for his perimeter.

Preferred Candidate Profile:

Technical Competencies:

- Bachelors or masters degree in computer science, Information Security, or related field.

- Strong expertise in network solution and automation development (AGILE Methodology, AWX, Ansible, Python).

- Strong expertise in ServiceNow ITSM/Service request development (ITIL v4).

- Strong expertise in monitoring of network devices (SPLUNK, syslog, SNMP, Meraki, API).

- 10+ years of experience in IT.