Job Description :

- Primarily Responsible for the NW Operations & Support within defined SLAs.

- Configuration & Administration of NW infrastructure and technical support & troubleshooting, independently as Subject Matter Expert

- L3 level Network Administration in any 2 of the following areas -Routing, Switching, NW Security ( Firewalls).

- Atleast an L2 level Network Administration in Load Balancing, WAN Accelerators areas

- Participate & Contribute to the designing of technical solutions when needed along with Architects.

Responsibilities :

- Problem determination and resolution within SLA's

- High quality of all deliverables ( Clean and detailed design documents, RCAs, trackers etc)

- Troubleshooting tasks with proper perspective

- Keep the Shift Lead /Network lead informed of task accomplishment, issues and status

- Acquire new skills & keep updated

- Self-driven and taking up ownership of tasks

- Team work and knowledge sharing

- Resolve Day to day Operational issues, Incidents and Service requests and Project tasks

- Respond and resolve escalated incidents, problems or outages and accurately report and document solutions

- Lead and own, complex major technical issues' resolution, in collaboration with various groups 24-7 on demand.

- Problem determination and resolution within SLA's for Major Incidents

- Able to troubleshoot complex Network issues independently

- Independently Install, configure, maintain and troubleshoot various networking devices ( Routers, Switches, Firewalls, UTMs)

- Troubleshoot network performance issues using various performance and monitoring tools

- Create day to day configurations from scratch

- Review and Publish various Availability and Capacity analysis reports for the NW infrastructure

- Use the available monitoring tools during the maintenance activities (scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting

- Create, review, update and maintain Standard Operating Procedures.

- Assist and contribute in proper designing, planning and documentation.

- Firmware or OS upgrade and patching of related networking devices

- Responsible for providing senior level of support in networking area.

- Identify and implement Service Improvement Plans

- Prepare root cause analysis report

- Train and mentor the peers and juniors in the team.

- Validate the quality of work performed by peers and juniors in the team

- Review the Shift handovers between L2 Engineers

- Being part of the technical team during CAB reviews, Projects and Incidents

- Perform daily system monitoring, verifying the integrity and availability of all networking devices and network services