- Configure and customize OpenAir fields, forms, reports, workflows, and modules to align with business requirements (e.g., project setup, billing rules, revenue recognition).

- Maintain data integrity and accuracy across the platform, including data import, migration, and auditing

- Stay updated on OpenAir releases, new features, and industry best practices, ensuring optimal utilization.

- Support and manage NetSuite/OpenAir integrations with other systems (e.g., NetSuite ERP, Salesforce, Avalara, ADP, Adaptive Planning).

User Support & Training :

- Provide ongoing technical support to users, addressing issues, questions, and troubleshooting problems related to OpenAir functionality.

- Develop and deliver user guides, documentation, and training sessions for system processes and best practices to drive user adoption.

Reporting & Analytics :

- Create and maintain custom reports, saved searches, and dashboards to track key performance indicators (KPIs) related to projects, resources, time, and financials.

- Analyse data and processes to provide insights and recommendations for business improvement, such as optimizing pricing, billing rates, staffing, and project profitability.

Collaboration & Process Improvement :

- Work closely with project managers, finance teams, IT teams, and other stakeholders to ensure OpenAir aligns with operational goals, improves processes, decreases errors, and increases efficiency.

- Identify opportunities for process improvements and system enhancements.

- Participate in release testing, change management processes, and implementation rollouts.

- Ensure system integrity and compliance with financial controls (e.g., SOX 404b).

Project Management (for consultant/implementation roles) :

- Lead or participate in full-cycle NetSuite OpenAir implementations, including gathering requirements, designing solutions, configuring the system, conducting user acceptance testing (UAT), and managing go-live activities.

- Provide guidance on best practices for project management, resource management, and financial operations within OpenAir.

Key Skills and Qualifications :

Technical Proficiency :

- Proven experience with NetSuite OpenAir (or similar Professional Services Automation - PSA systems like Workday PSA, Certinia, Planview ChangePoint).

- Strong understanding of OpenAir PSA modules (Project Management, Resource Management, Time & Expense Management, Project Accounting, Reporting & Analytics).

- Experience with NetSuite ERP is often required, particularly for roles involving integration.

- Familiarity with NetSuite's customization tools (SuiteAnalytics, SuiteFlow, SuiteBuilder, SuiteScript - 1.0/2.0), API integrations (SuiteTalk, REST APIs).

- Experience with SQL or similar querying languages is a plus.

- Knowledge of integration tools (e.g., MuleSoft) is a plus.

Functional Knowledge :

- Strong understanding of financial operations, accounting workflows, and business process automation.

- Experience in project management principles and methodologies.

- Familiarity with revenue recognition concepts.

Analytical & Problem-Solving Skills :

- Strong analytical skills and attention to detail to identify issues, analyse data, and propose solutions.

- Proactive problem-solving abilities and a calm head in high-pressure situations