About the Company :

We are hiring on behalf of a leading global technology consulting and digital transformation organization with a strong presence across North America, Europe, the Middle East, and Asia-Pacific. The company partners with Fortune 500 clients across Banking, Financial Services, Insurance, Manufacturing, Healthcare, Retail, Telecom, and Technology sectors, delivering large-scale digital transformation, cloud, data, and enterprise application solutions.

This is an excellent opportunity to join a high-performing technology team supporting mission-critical enterprise applications in a fast-paced production environment.

Job Summary :

We are looking for an experienced .NET Production Support Engineer to provide L2/L3 support for enterprise-grade .NET applications. The ideal candidate should have strong troubleshooting skills, experience managing production incidents, and expertise in monitoring, diagnosing, and resolving application issues within SLA timelines.

The role requires close collaboration with development, infrastructure, database, and business teams to ensure application stability, performance, and continuous service improvement.

Key Responsibilities :

- Provide L2/L3 production support for .NET-based applications built using ASP.NET, .NET Core, Web APIs, and Microservices architecture.

- Monitor application health, performance, and availability using enterprise monitoring tools.

- Analyze, troubleshoot, and resolve complex production issues across application, middleware, and database layers.

- Manage incidents, problems, and change requests in accordance with ITIL best practices.

- Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.

- Investigate application failures, performance bottlenecks, and service disruptions.

- Troubleshoot API integrations, middleware components, and SQL Server database-related issues.

- Coordinate with development teams for bug fixes, deployments, and production releases.

- Participate in production deployments, release validation, and post-deployment monitoring.

- Ensure adherence to SLAs, operational procedures, and support processes.

- Identify opportunities for automation and continuous improvement of support operations.

- Support critical incidents and provide timely resolution in production environments.

Mandatory Skills :

- Strong experience in ASP.NET / .NET Core

- Experience supporting Web APIs and Microservices-based applications

- Hands-on experience in Production Support (L2/L3)

- Strong troubleshooting and debugging skills

- Experience with SQL Server and database troubleshooting

- Experience with monitoring and observability tools such as:

- Splunk

- Dynatrace

- AppDynamics

- Incident Management, Problem Management, and Change Management experience

- Root Cause Analysis (RCA) expertise

- Understanding of ITIL processes and service management frameworks

- Experience working in enterprise production environments

Preferred Skills :

- Exposure to Cloud Platforms (Azure/AWS)

- Experience with CI/CD pipelines and DevOps practices

- Knowledge of application performance tuning and optimization

- Experience supporting large-scale distributed applications

- Financial Services, Banking, Insurance, or Enterprise Application Support experience

- Educational Qualification

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Why Join ?

- Permanent & Full-Time Opportunity

- Work with a globally recognized technology consulting leader.

- Exposure to enterprise-scale applications supporting global clients.

- Opportunity to work with modern .NET technologies and cloud-enabled environments.

- Excellent career growth, learning, and advancement opportunities.

- Collaborative and technology-driven work culture.