We are looking for a skilled ServiceNow Developer with hands-on experience in ITSM or ITOM modules to join our team. The ideal candidate will have a strong understanding of the ServiceNow platform, scripting using JavaScript, and the ability to design, develop, and implement solutions that enhance business workflows and efficiency.

Key Responsibilities :

- Develop, configure, and customize ServiceNow applications, especially in ITSM (Incident, Problem, Change, CMDB) or ITOM (Discovery, Event Management, Service Mapping) modules.

- Design and implement scripts using JavaScript, GlideScript, and UI policies to support business requirements.

- Collaborate with functional teams to translate requirements into technical solutions.

- Integrate ServiceNow with other enterprise systems using APIs and MID Servers.

- Participate in code reviews, unit testing, and quality assurance processes.

- Maintain documentation related to design, configuration, and customizations.

- Troubleshoot issues, perform root cause analysis, and provide timely resolutions.

Required Skills :

- Minimum 4 years of experience in ServiceNow development and administration.

- Strong expertise in ITSM or ITOM modules.

- Proficiency in JavaScript, HTML, CSS, and Glide scripting.

- Experience with ServiceNow integrations (REST/SOAP APIs).

- Good understanding of ServiceNow data models, flows, and UI components.

- Knowledge of update sets, ACLs, and workflows.

- Excellent problem-solving and communication skills.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.

- Experience with Flow Designer and Orchestration.

- Familiarity with Agile development practices.