Role : Application Maintenance Service (AMS) & Production Services Leadership :

Location : Chennai & Bangalore.

Experience : 12+ Yrs.

Key Responsibilities :

- Lead and manage AMS and Production Services teams within Corporate Systems, including onshore and offshore captive teams.

- Own end-to-end application maintenance and production support for Legal and Corporate Systems applications.

- Establish and govern ITIL-based service operating models, including Incident, Problem, Change, Release, and Service Request Management.

- Manage Major Incident (P1/P2) and executive communications.

- Drive application stability, resilience, App/Server vulnerability remediations, and operational risk reduction.

- Ensure effective support coverage models, on-call readiness, and escalation procedures.

Program Governance & Controlled Change :

- Establish and run execution cadence (weekly/monthly/quarterly) for AMS and production support initiatives.

- Own governance artifacts including status reporting, RAID logs, dependencies, and escalations.

- Run transformation initiatives within Enterprise Functions with minimal production risk.

Metrics, Reporting & Operational Insights :

- Define and govern AMS and production KPIs (availability, incident trends, MTTR, change success, operational risk).

- Maintain operational dashboards and translate service data into executive-ready insights.

Stakeholder Engagement :

- Partner with leaders across Legal, Compliance, Audit, Risk, and Real Estate Technology.

- Act as the single point of accountability for AMS and production performance.

Required Qualifications :

- Bachelor's degree in Business, Engineering, Information Systems, or related field.

- 12+ years of experience in AMS, Production Support, IT Operations, or delivery governance.

- Proven experience leading internal AMS and production support teams.

- Strong background in major incident management and ITIL-based support models.

- Experience supporting Legal, Compliance, Audit, or Risk functions.

Preferred Qualifications :

- ITIL certification (v3 or v4); PMP, SAFe, Agile, Lean, or Six Sigma.

- Exposure to legal, compliance, or risk platforms (e.g., OneTrust, Diligent, Purview).

- GenAI exposure in enterprise environments is a plus.