Mobius - Technical Support Engineer - SnapLogic Platform

About the Role :

Key Responsibilities :

- Support, maintain, and optimize integrations using the SnapLogic platform.

- Troubleshoot and resolve web services issues involving REST and SOAP APIs.

- Assist in the management and monitoring of cloud infrastructure on platforms such as AWS and Azure.

- Diagnose and resolve networking issues, including TCP/IP, DNS, DHCP, and related protocols.

- Collaborate with development and IT teams to quickly resolve incidents and service requests.

- Document support processes, solutions, and maintain technical knowledge base articles.

- Monitor systems proactively to identify potential issues and recommend improvements.

- Participate in on-call rotations for after-hours support when required.

Required Skills & Qualifications :

- Minimum 3 years of experience in technical support or a related role.

- Strong hands-on experience with Linux and Windows operating systems.

- Experience with the SnapLogic integration platform preferred.

- Proficient with RESTful and SOAP web services.

- Familiarity with cloud platforms such as AWS and Azure.

- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).

- Excellent troubleshooting, debugging, and problem-solving skills.

- Strong communication skills and ability to work collaboratively in a team environment.