Microsoft System Administrator - Exchange Server

Description :

Job Title : M365 Support Specialist

Experience : 5+ Years

Location : Pune

Reporting To : Department Head

Role Summary :

- The M365 Support Specialist is responsible for providing advanced support and administration of Microsoft 365 applications and cloud infrastructure.

- The role focuses on ensuring optimal performance, security, compliance, and availability of M365 and Azure services while supporting users and IT teams.

Key Responsibilities :

- Provide L2 support for Microsoft 365 applications including Exchange Online, SharePoint, Teams, OneDrive, and Azure.

- Manage users, licenses, security groups, and policies across M365 and Azure.

- Administer and optimize Exchange Online (mail flow, mailbox management, security, and retention).

- Manage Azure identity, access, security monitoring, and compliance related to M365.

- Automate administrative tasks using PowerShell scripting.

- Configure and support SharePoint Online, Teams, and OneDrive for Business.

- Ensure cloud security and compliance best practices.

- Create and maintain technical documentation.

- Train IT teams and key users on M365 and Azure best practices.

- Work in 24x5 shifts or as required.

Key Skills & Experience :

- Strong experience in Microsoft 365 and Azure administration.

- Expertise in Exchange Online and cloud infrastructure support.

- Hands-on experience with user, license, and security management.

- PowerShell scripting and automation skills.

- Excellent troubleshooting, communication, and documentation skills.

- Experience supporting global IT environments is an advantage.