- Own and manage enterprise collaboration platforms including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and AI capabilities within the Microsoft ecosystem.

- Define and drive the service strategy, roadmap, governance model, and operational framework for collaboration platforms.

- Ensure platform decisions, prioritization, and enhancements align with business priorities, workforce productivity, and enterprise collaboration goals.

- Balance user experience, security, compliance, and cost optimization across collaboration services.

- Drive AI adoption and readiness initiatives across collaboration platforms in partnership with Security, Identity, Legal, and Data Governance teams.

- Ensure responsible and secure AI deployment by defining governance frameworks, permission models, information architecture, and content hygiene standards.

- Lead AI enablement initiatives through user adoption programs, training sessions, communication frameworks, and usage guidelines.

- Own platform reliability, operational excellence, and end-user experience across collaboration services.

- Define, monitor, and improve KPIs, SLAs, operational metrics, user experience indicators, and adoption trends.

- Collaborate with operations and support teams on incident management, problem management, change management, and service improvement initiatives.

- Lead root cause analysis for major incidents and drive preventive and corrective actions to improve service stability.

- Define enterprise-wide configuration standards, governance frameworks, and operational guardrails across collaboration platforms.

- Ensure consistency of configurations, policies, and governance across tenants, workloads, and regions.

- Align collaboration platform configurations with enterprise architecture, security standards, compliance requirements, and Zero Trust principles.

- Ensure standards, governance models, and operational procedures are properly documented, easy to consume, and enforced through tools and policies.

Ideal Candidate Criteria :

- 10+ years of total experience with at least 5+ years working as a Microsoft Engineer managing Microsoft 365 collaboration platforms in enterprise environments.

- Deep hands-on expertise with Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive, including service integration and dependency management.

- Proven experience owning collaboration platforms end-to-end, including strategy, roadmap, governance, operational management, and platform decision-making.

- Good understanding of AI-enabled productivity and collaboration tools, including data access models, permission structures, information architecture, governance, and content hygiene.

- Strong IT Service Management (ITSM) background with experience handling incident, problem, and change management processes.

- Experience defining and monitoring SLAs, KPIs, operational metrics, adoption trends, and service health indicators.

- Strong experience defining governance frameworks, configuration standards, and operational guardrails aligned with enterprise architecture and Zero Trust principles.

- Good understanding of compliance, data retention, eDiscovery, privacy, and enterprise security requirements within Microsoft 365 environments.

- Strong stakeholder management and cross-functional collaboration skills with the ability to work across IT, Security, HR, Legal, and business teams as a single point of accountability.

- Experience supporting global or multi-region collaboration environments will be preferred.

- Familiarity with documentation and workflow management tools such as Confluence, Jira, or equivalent platforms.

- Microsoft certifications related to Microsoft 365, Teams, Security, or Modern Workplace will be an added advantage.